“Premium Retail Brand Stores” were amongst the hardest hit, due to the pandemic. These stores relied heavily on their walk-in customers, who demand personalized and superior shopping experience. However, due to the ongoing pandemic, these stores had to forcefully shut down, thereby affecting their revenues drastically. In came #ConversationalCommerce, a toolkit, specially designed for such stores, to get their customers, Back to Stores. Conversational Commerce, not only enabled these stores to engage more meaningfully with their customers, but also helped them create unique, appointment based, safe and dedicated shopping spaces, #Phygital stores, combining the physical and the digital delights of shopping.
“We foresee Conversational Commerce to be the ‘Go-To-Market’ aide, to get customers back to stores.”
