IT & Communcations

Feedback has worked extensively on both IT Sector and Communication hardware, helping clients stay abreast of the dynamic changes taking place in this industry, keep pace with the changing needs & expectations of clients and develop products / services specific to the times & the markets. Software is another area of expertise, where the Feedback team has guided clients in fine tuning their software to adapt to market requirements.

Feedback has a very strong presence in the IT and ITeS sector, having worked with nearly 100 firms, many of the market leaders, on more than 325 engagements in the past twenty years. Our services include market engagements as well as stakeholder satisfaction engagements. Communications is another sector where we have helped both national and international clients understand the local market compulsions and assisted in their growth strategies.

Feedback has helped many clients with their Customer Experience journey, assisting in aspects such as building stronger relationships with stakeholders, improving customer loyalty, reducing customer churn through various initiatives. These initiatives include Identifying problems / issues through assessment / measurements studies. Giving practical insights and setting out short-term and long-term action points, Help implement those action points internally and / or externally and finally monitor to ensure that the customer / stakeholder experience has improved